Shipping Policy
Our warehouses are taking extra precautions when shipping your order, including working in smaller teams and practicing social distancing. Due to the new policies and procedures we’ve adopted to protect our fulfillment team during the pandemic, your order may experience 3-5 days delay. Thanks so much for your patience.
WHERE DO YOU SHIP FROM?
The Curated Designables LLC team works with top manufacturers worldwide to bring together the best-valued and high-quality products to our customers. Therefore, your order can be shipped anywhere from China, India, Vietnam, and others. Please rest assured that your package will be handled with utmost care thanks to our partnership with major shipping carriers like USPS, EMS, YUNEXPRESS.
WHEN WILL MY ORDER SHIP?
Once an order is placed, you’ll receive an email notification confirming we’ve received it.
We will begin to process your order 6 hours after successful payment. Order processing usually takes 3-5 days. During high volume or crisis periods, the processing time may take an additional 2-4 days.
Once shipped, you’ll get a shipment notification email complete with the tracking number to let you know it’s on the way. Please note that sometimes tracking information can take longer than 24 hours to appear.
*Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
All standard USPS, YUNEXPRESS shipments are usually delivered within 7-12 business days for orders placed within the contiguous United States.
WHAT IS YOUR RETURN & EXCHANGE POLICY?
We only accept returns of damaged or defective merchandise with the original packaging intact. These returns must be made within 7 days of your receipt of the product. Please note the original shipping charge is non-refundable.
For non-quality related issues such as no longer wanting the item, ordering the wrong size or color, we’re happy to offer size/color exchanges within 7 days of order delivery date.
We accept cancellations of orders up to 06 hours after order successfully paid.
For more detailed information and instructions, please visit our return policies.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedules. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If the order arrives in your country and:
– The customer refuses to accept the package
– Number of attempts is made in the country of destination to deliver the package.
Chibibu reserve the right to abandon the package(s) and will not be responsible for any refund.
If you have any questions or comments, please do not hesitate to contact us.
WHAT PAYMENT OPTIONS DO YOU ACCEPT?
Credit/debit card: you can choose to pay with Visa, Mastercard, American Express, Discover, PayPal. Learn more about our payment option here.